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Assertive Communication
Disagreeing or setting a boundary should not damage a relationship. Develop assertive communication to express your needs clearly and listen to those of others. Handle difficult conversations without withdrawing or becoming confrontational.
- Duration
- 2 days 14 hours
- Code
- MGMT17FR Code
Presentation
This course helps participants develop constructive, positive communication within their team or organisation. Assertive communication means expressing your ideas and position without being passive or aggressive. It involves tools and approaches that develop assertiveness while respecting others.
Objectives
The course develops techniques and a new approach to communicating with colleagues. Participants will learn to:
- Assert their position in relationships.
- Build constructive relationships.
- Communicate with respect for themselves and others.
- Understand themselves better.
- Prevent and manage conflict.
- Reduce stress.
Program
Day 1
- The importance and impact of relationships within teams and organisations.
- Defining assertiveness.
- Characteristics of an assertive person.
- Relationship behaviours: passivity, aggression, manipulation and assertiveness.
- Self-assessment of your predominant relationship behaviour.
- Responding to different behaviours in your professional environment.
- Identifying barriers to asserting your position.
Day 2
- Providing constructive criticism.
- Responding to constructive and unconstructive criticism.
- Expressing constructive criticism in writing.
- Setting boundaries and saying no.
- Making requests to express a need.
- Positive recognition: giving, receiving, declining, recognising yourself and asking for recognition.
Audience
This course is intended for managers, project managers, executives and team leaders.
Prerequisites
No prerequisites are required.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.