Certification ITIL™ Foundation version 5

ITIL™ Foundation version 5 focuses on digital product and service management foundations. The subject area includes service value, management concepts and continual improvement.

Use the version named in this catalogue entry when checking official course materials. Preparation should connect terminology with the way organisations create and support digital services, including changing technology contexts.

Preparing for this pathway starts with your professional context. A useful preparation plan connects the terminology with a realistic professional situation. Identify the decision to be made, compare the available evidence and explain the reasoning behind the action selected.

Use the relevant OO2 course description to check the learning objectives and expected starting level. Attendance and certification are separate: any assessment and credential requirements must be confirmed for the chosen pathway.