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Design and manage a business continuity plan and crisis management framework
A crisis is easier to manage when roles and scenarios are prepared. Structure your framework, clarify decisions and organise coordination between stakeholders. Strengthen your ability to anticipate disruption and support business continuity.
- Duration
- 3 days 21 hours
- Code
- CRR001FR Code
Presentation
As crises become more frequent, ensuring service continuity is no longer optional: it is a strategic and regulatory imperative. This 3-day course, aligned with ISO 22301, provides a step-by-step method to design, document and deploy a complete framework: organisation, resources, procedures and tools suited to major disasters and everyday incidents alike.
You will analyse critical risks, write your Crisis Management Plan and Business Continuity Plan (BCP), then develop the IT component through IT continuity and recovery plans. Each stage is illustrated by concrete cases, pre-filled templates and sector benchmarks so that your documentation is immediately usable.
Immersive simulations run throughout the session: activating the crisis team, communicating under pressure and testing recovery. You will leave with your own set of procedures, an annual exercise schedule and the confidence to face a business interruption without losing control.
Objectives
By the end of this crisis management and BCP course, you will be able to:
- define a crisis and explain the fundamental relationship between crises, the Business Continuity Plan (BCP) and ISO 22301:2019 requirements;
- build a structured approach aligned with industry standards to develop and maintain a robust BCP;
- clarify your role, responsibilities and key actions before, during and after a crisis;
- identify, write and organise essential documentation: crisis management plans, business continuity plans, IT continuity plans and related procedures;
- design, facilitate and evaluate crisis and BCP exercises to test and strengthen the framework;
- manage a Continual Improvement Plan to keep your crisis management system active and continually improving.
Program
Module 1: analyse risks and design the framework
- Crisis management and business continuity fundamentals: concepts, challenges and benefits.
- Risk and business needs analysis (BIA – Business Impact Analysis).
- Understanding ISO 22301 and the Business Continuity Management System (BCMS).
- Establishing the crisis management framework: structure, roles and responsibilities.
Module 2: deploy the continuity plan and operational resources
- Detailed implementation of the BCP and its components (organisation, resources and documentation).
- Integrating IT continuity and recovery plans.
- Organising the human, material and logistics resources needed to activate the BCP.
- Formalising the key documentation required.
Module 3: evaluate effectiveness and improve continually
- Governance and management of the system's effectiveness.
- The Continual Improvement Plan: dashboard, indicators, action plan and coordination of the continuity network.
- Evaluation through tests, exercises and audits to validate the framework's effectiveness.
Practical exercises & wrap-up
- Simulation: apply management principles in a realistic, evolving crisis scenario.
- Review quiz: validate your learning with a final test.
- Conclusion: summarise your learning and develop a personal action plan.
Audience
This course is essential for professionals who design, manage or actively participate in crisis management and business continuity frameworks, including:
- Business continuity plan managers and crisis managers.
- Business leaders (CEO, risk manager, CIO, HR director, operations director, etc.), whether or not they are crisis team members.
- Organisational, management and quality project managers.
- Consultants specialising in business continuity and crisis management.
- Any specialist employee holding a key role within an organisation.
Prerequisites
This course has the following prerequisites:
- Crisis and risk awareness: familiarity with risk, crisis management or business continuity is an advantage.
- Operational involvement: holding, or expecting to hold, a role in the crisis team or BCP framework increases the course’s value and relevance.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Practical exercises
Course highlights
- Practical field expertise: training based on lessons learned and delivered by an experienced professional who has managed internal and external crises.
- A comprehensive, coherent perspective: gain a complete view of the crisis lifecycle, from risk analysis to communication and business continuity planning.
- Active learning: continual interaction reinforced by concrete examples, practical exercises and a final simulation.
- A standards-based methodology: the course is built around ISO 22301, providing a recognised methodology aligned with industry standards.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.