fr
en
Developing effective debt recovery strategies
Debt recovery requires both a methodical approach and strong interpersonal skills. Structure your reminders, analyse situations and adapt your conversations to work towards a concrete outcome. Strengthen your ability to monitor payment commitments while preserving customer relationships.
- Duration
- 3 days 21 hours
- Code
- AC002FR Code
Presentation
In a market characterised by fierce competition and narrow margins, businesses must maintain stable cash flows: cash is king. In this context, mastering the management of overdue receivables is crucial, particularly where customer loyalty is paramount.
Whether you are a finance director or collections manager, you need to understand traditional techniques and adopt modern tools and advanced analytical methods to optimise your processes. You must also maintain positive relationships with debtors to protect your company's brand image.
This course will give you the skills to develop and implement debt recovery strategies aligned with your company's financial objectives. The lessons emphasise a proactive approach and continuous improvement of collection processes.
Objectives
By the end of this corporate cash management course, you will be able to:
- identify your company's financial objectives;
- understand debt recovery principles;
- develop recovery strategies aligned with your company's financial objectives;
- optimise collection processes to improve cash flow and reduce overdue receivables;
- master receivables management techniques.
Program
1. Understanding the importance of debt recovery
- Management techniques.
- Financial statements.
- The consequences of poor cash management.
- Maintaining solvency.
- Cash flow analysis tools.
- Managing unpaid invoices.
2. Understanding collection fundamentals
- Key concepts, receivable types and the collection cycle.
- The impact on cash flow and financial risk management.
- Legal compliance and ethical practices.
Practical work:
- identify challenges and propose solutions.
3. Applying amicable debt recovery techniques
- Commercial payment reminders.
- Settlements.
- Customer reminder methods:
- telephone calls;
- sending a reminder letter;
- requesting a face-to-face meeting;
- combined reminder methods.
4. Applying legal debt recovery techniques
- Formal notice.
- Formal demand for payment.
- Interim proceedings.
- Summons to appear.
5. Aligning recovery strategies with financial objectives
- Understanding financial objectives: profitability, cash flow and cost reduction.
- Identifying key collection performance indicators.
- Defining recovery objectives in line with overall financial objectives.
Practical work:
- create a collection dashboard with key performance indicators and objectives.
6. Developing recovery strategies
- Classifying receivables by risk and age.
- Proactive and reactive approaches: preventive, amicable and judicial.
- Adapting strategies to different customer and receivable types.
Practical work:
- establish a recovery strategy for a diversified receivables portfolio.
7. Optimising collection processes
- Analysing existing processes and identifying areas for improvement.
- Allocating resources to maximise collection effectiveness.
- Maintaining good customer relationships while recovering debts.
Practical work:
- examine collection processes and propose optimisation strategies.
Audience
This course is intended for:
- all professionals who manage receivables daily, including collections managers, accountants, sales professionals, finance directors, business leaders and in-house legal advisers.
Prerequisites
This course requires the following prerequisites:
- understand financial fundamentals, including balance sheets, income statements, cash flows and economic performance indicators;
- understand accounts receivable management principles, invoicing processes and basic collection techniques.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Case study
Course highlights
Explore theoretical concepts and effective modern debt recovery techniques through practical exercises, analysis of real and fictional collection scenarios, and participant discussion sessions.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.