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Manage the role and responsibilities of employee representative bodies
Productive social dialogue depends on clear roles and well-prepared discussions. Clarify employee representatives' responsibilities, means of action and relationships with the employer. Strengthen your ability to address collective issues within a structured framework.
- Duration
- 2 days 14 hours
- Code
- RH028FR Code
Presentation
Amid technological change, including AI and digitalisation, the quality of social dialogue is becoming a key indicator of sustainable performance. This course strengthens the interpersonal capabilities of employee representative bodies so that they become a pillar of collective intelligence within the organisation.
This 2-day programme combines theory (50%) and practice (50%). You will explore the applicable legal framework, representatives' status and negotiation techniques. Case studies and scenarios help embed conflict management and dispute-resolution methods.
The aim is to equip employee representatives with the essential skills to safeguard workers' rights and maintain a healthy workplace climate. You will leave prepared to engage in constructive, strategic dialogue, including on complex issues such as AI at work.
Objectives
By the end of this course, you will be able to:
- understand the legal framework governing employee representatives and their rights and obligations in social dialogue;
- understand representative bodies' roles, responsibilities and means of action to fulfil their mandate;
- develop strong interpersonal skills to represent employees effectively and build trust;
- master employee relations communication, negotiation and conflict management techniques to achieve constructive outcomes;
- strengthen representative bodies' credibility and impact by adopting a professional, strategic approach;
- acquire tools for constructive, well-prepared and successful employee relations negotiations.
Program
Module 1: Understanding representative bodies' framework and status
Understanding the company environment
- Integrating company values.
- Analysing employer branding through Net Promoter Score (NPS).
- Identifying issues and new priorities for representatives, including AI and digitalisation.
The legal framework for employee representative bodies
- Sources of law, including the Labour Code and decrees, and collective agreements.
- Analysing case law sources.
- Precautions when explaining regulations through social media.
The status of employee representatives
- Employers' obligations regarding the operation of representative bodies.
- The election process: conditions, term length and end of mandate.
- The status, function and legal protection of staff and trade union representatives.
Module 2: Managing disputes and collective conflicts
Managing individual and collective disputes
- Structuring the presentation of grievances and demands to the employer.
- Conditions and procedures for presenting grievances.
- The labour inspectorate's conciliation role in disputes.
- Available avenues of appeal against labour inspectorate decisions.
Resolving workplace conflicts
- Identifying workplace conflict types.
- Applying conflict management techniques through mediation.
- Exploring alternative methods for resolving employment disputes.
Audience
This course is intended for elected or appointed employee representatives seeking to professionalise their mandate, including:
- staff representatives presenting individual and collective grievances to safeguard workers' rights;
- trade union representatives conducting negotiations on behalf of their organisation to reach constructive agreements;
- CSE members or members of equivalent bodies fulfilling consultative and operational responsibilities to maintain the workplace climate;
- any newly elected or appointed employee representative seeking legal and interpersonal foundations to act credibly.
Prerequisites
The following prerequisites apply:
- Professional experience: membership of an employee representative body through election or appointment. This course is designed for serving representatives seeking a structured approach.
- Basic requirements:
- strong motivation to develop communication skills;
- interest in employment law and negotiation.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
- Case study
Course highlights
- Pragmatic approach: combine 50% theory, 40% case studies and 10% workshops to embed concepts during the course.
- Context-specific learning: tailor content to your company's real context and apply it the next day.
- Operational tools: leave with methods and tools immediately usable in real situations.
- Balanced expertise: combine legal knowledge and practical skills to build credibility with employees and management.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.