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Facility Management
Facilities services directly support working conditions and business continuity. Structure services, clarify commitments and organise resource monitoring. Develop management practices that make priorities, costs and service quality clearer.
- Duration
- 3 days 21 hours
- Code
- MAIN015FR Code
Presentation
Workplace management is no longer limited to technical maintenance: it has become a strategic lever for business performance. Facility Management (FM) now encompasses the overall management of buildings, occupant services and regulatory compliance. Understanding its challenges is essential to turn cost centres into sources of added value and workplace wellbeing.
This immersive course helps you structure your approach around international standards such as ISO 41001. You will discover methods for defining service scope, choosing between in-house delivery and outsourcing, and managing providers through precise indicators. The programme also addresses current challenges relating to digitalisation and new ways of working.
By the end of the programme, you will have a 360° perspective to ensure service quality and sustainable infrastructure. You will be able to build relevant dashboards and integrate CSR and energy considerations into your property management strategy.
Objectives
By the end of this course, you will be able to:
- define the Facility Manager's scope and key responsibilities within the organisation;
- align workplace management strategy with overall business objectives;
- deploy infrastructure management tools and methods, including KPIs and contracts;
- assess the impact of services on economic performance and building sustainability;
- ensure regulatory compliance, asset safety and workplace wellbeing;
- integrate digital innovation and CSR considerations into the department's roadmap.
Program
Module 1: Mastering the fundamentals and standards framework
- Identifying the scope of activity, covering both property management and occupant services.
- Using reference standards such as ISO 41001 and EN 15221 to structure activities.
- Analysing the four pillars: technical maintenance, support services (Soft FM), space management and HSE.
- The Facility Manager's position and strategic responsibilities.
Module 2: Managing performance and service contracts
- Developing a purchasing strategy: criteria for outsourcing or in-house management.
- Building key performance indicators and decision-support dashboards.
- Using digital management tools, including CMMS, IWMS/CAFM and the Internet of Things (IoT).
- Monitoring service quality and supplier relationships.
Hands-on exercises
- Design an operational FM dashboard covering budget and quality monitoring.
Module 3: Integrating innovation, sustainability and CSR
- Managing energy efficiency and reducing sites' carbon footprints.
- Integrating Corporate Social Responsibility (CSR) into daily operations.
- The impact of digitalisation and smart buildings on operations.
- A synthesis of best practices for proactive infrastructure management.
Case studies
- Analyse a complex Facility Management contract to identify risks and optimisation opportunities.
Audience
This course is intended for professionals responsible for effective workplace operations, including:
- facilities and maintenance managers seeking more professional methods and better provider management;
- property project managers incorporating operational constraints during building design or renovation;
- engineers and technical coordinators moving into overall infrastructure and service management;
- HSE managers seeking to broaden their expertise to comprehensive workplace management.
Prerequisites
The following prerequisites apply:
- Professional experience: experience in maintenance, property, logistics or facilities services is a valuable advantage. It helps you understand operational challenges and provider relationships.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
- Case study
Course highlights
- International alignment: learning draws on recognised ISO 41001 and EN 15221 standards.
- Operational approach: alternate theory and practice through case studies from real projects.
- Forward-looking perspective: explore recent trends in digital technology, social responsibility and energy sustainability.
- Adapted teaching: content is accessible to beginners while offering depth for experienced professionals.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.