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Manage your emotions for better workplace interactions
Your emotions influence your decisions and the quality of your interactions. Understand how they work and develop appropriate responses to professional situations. Gain perspective to express your needs, manage tension and maintain constructive cooperation.
- Duration
- 2 days 14 hours
- Code
- MGMT18FR Code
Presentation
Emotions play a fundamental role in our behaviour, decisions and professional relationships. When poorly understood, they can generate stress and conflict. Learning to manage them helps improve the quality of interactions and foster a calm working environment.
This 2-day course offers an introspective and practical approach to emotional intelligence. You will learn to identify your emotional triggers and apply practical emotional regulation techniques, including breathing and centring.
The aim is to equip you to manage your own emotions and respond to those of others. You will leave with tools to acknowledge other people's emotions, using active listening and nonviolent communication, and develop an empathetic, considerate approach to your interactions.
Objectives
By the end of this course, you will be able to:
- recognise and name your emotions, including joy, anger, fear and sadness, to understand them better;
- identify emotional triggers at work, such as sources of stress and challenges to your values, and their impact on relationships;
- regulate your emotions and acute or chronic stress using practical techniques such as breathing, centring and cognitive reframing;
- adopt an empathetic, considerate and non-judgemental approach in professional interactions;
- acknowledge other people's emotions, including anger and sadness, through active listening and the principles of Nonviolent Communication (NVC).
Program
Module 1: Understanding and regulating your emotions
- Identifying the nature and role of emotions: joy, anger, fear, sadness and shame.
- Analysing your emotional triggers and their impact on behaviour.
- Understanding the useful functions of emotions and how they can become counterproductive.
- Applying the three-step method: recognise, express, act.
- Using emotional regulation tools: breathing, centring and self-observation.
- Introduction to stress management: mechanisms, stages and warning signs.
Hands-on exercises
- Identify your sources of stress and develop prevention strategies.
Module 2: Managing stress and interacting with emotional intelligence
- Identifying different types of stress: acute, chronic and cumulative.
- Recognising physical, cognitive, emotional and behavioural signs of stress.
- Developing a listening and empathetic approach.
- Acknowledging other people's emotions: emotional validation and nonviolent communication.
- Applying the Toltec agreements in professional interactions.
- Analysing the influence of personal values on emotions and conflict.
Case studies and role plays
- Manage a conflict or support an angry or stressed colleague.
Audience
This course is intended for all professionals seeking to improve emotional management and the quality of their relationships, including:
- managers and team leaders seeking to improve the working environment, prevent conflict and support their teams;
- public-facing employees or team members who handle frequent and sometimes stressful interactions.
Prerequisites
The following prerequisite applies:
- Basic requirements: openness to introspection, personal reflection and experimentation is encouraged to gain the full benefit of the workshops.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
- Case study
Course highlights
- Self-assessment and introspection: identify your emotional triggers and sources of stress through self-assessment exercises.
- Regulation toolkit: leave with practical techniques, including breathing, centring and cognitive reframing, to manage your emotions and stress.
- NVC scenarios: practise active listening and nonviolent communication through role plays to acknowledge other people's emotions, including anger and stress.
- Personal action plan: finish the course by presenting an individual action plan to embed your new emotional skills.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.