fr
en
Managing and optimising workplace facilities services
Facilities services directly contribute to working conditions and business continuity. Structure services, clarify commitments and organise resource monitoring. Develop management practices that make priorities, costs and service quality clearer.
- Duration
- 2 days 14 hours
- Code
- ACHA003FR Code
Presentation
Often viewed as a cost centre, facilities services are actually a strategic driver of performance and workplace wellbeing. Faced with budget pressure, CSR requirements and hybrid working, facility management needs a more professional approach to ensure optimal user satisfaction.
This 2-day course offers a comprehensive approach to managing support services. You will learn to structure management of three pillars: cleaning, collective catering (HACCP standards) and green spaces (sustainable management). The emphasis is on managing provider relationships, from drafting specifications to KPI-based evaluation.
The aim is to provide a complete method to optimise costs without sacrificing quality. You will leave with practical tools, including checklists and dashboards, to establish effective contracts and ensure a safe, sustainable and engaging working environment for all employees.
Objectives
By the end of this course, you will be able to:
- Coordinate, monitor and lead the three facilities service components: maintenance and cleaning, collective catering and green space management;
- define precise technical specifications (CCTP), negotiate contracts and establish provider monitoring and evaluation procedures using SLAs and KPIs;
- master budget management tools to optimise costs (OPEX/CAPEX) while ensuring high service quality and user satisfaction;
- integrate sustainable development principles and key standards (ISO 14001, HACCP, ISO 22000) into everyday service management;
- develop a comprehensive action plan with dashboards and reporting to manage overall facilities service performance.
Program
Module 1: Defining facilities services scope and challenges
- Facility management fundamentals: definition and scope of facilities services.
- Identifying strategic challenges for the business and users.
- Positioning the function: insourcing versus outsourcing.
Module 2: Managing maintenance and cleaning services
- Organising cleaning services (zoning and work rates).
- Managing schedules and internal or external staff.
- Defining key performance indicators (KPIs) and monitoring quality.
Practical exercises
- Develop technical specifications (CCTP) for a cleaning provider.
Module 3: Supervising collective catering services
- Managing collective catering contracts and providers.
- Applying food hygiene and safety standards (HACCP, ISO 22000).
- Budget monitoring, procurement management and waste reduction.
Practical exercises
- Design a catering quality monitoring plan, including checks and satisfaction surveys.
Module 4: Managing green spaces sustainably
- Organising landscape maintenance work through seasonal planning.
- Integrating ecological practices in watering, biodiversity and species selection.
- Managing providers and monitoring intervention quality.
Case study
- Analyse a sustainable green space management plan for a commercial site.
Module 5: Optimising overall service management
- Mastering contract management and tender processes.
- Building KPI dashboards to manage all services.
- Budget optimisation levers and cost management (OPEX/CAPEX).
- Developing a comprehensive facilities services action plan.
Audience
This course is intended for professionals managing, coordinating or optimising business support services, including:
- Facilities services managers and facility managers managing workplace budgets and strategy to ensure user satisfaction;
- Maintenance, operations and logistics managers supervising operational teams and providers to ensure service continuity;
- Public or private infrastructure managers managing commercial or industrial sites and optimising operating costs;
- Office managers and buyers responsible for selecting, negotiating and monitoring service contracts.
Prerequisites
This course requires the following prerequisites:
- Professional experience: no mandatory experience prerequisite applies. However, initial experience in facility management, logistics, procurement, support services management or office management is beneficial.
- Basic knowledge:
- An adequate command of French (reading, writing and comprehension) is required to follow modules effectively and participate in workshops.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Practical exercises
- Case study
Course highlights
- 360° approach: master the 3 key services (cleaning, catering and green spaces) in one comprehensive, coherent course.
- Provider management: learn to write effective specifications, define SLAs and manage performance using KPIs.
- Sustainability and standards focus: integrate sustainable practices (ISO 14001) and key standards (HACCP, ISO 22000) into everyday management.
- Operational tools: leave with directly applicable checklists, specification templates and monitoring tables.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.