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Develop a positive approach and communication style at work
Well-formulated messages make work easier and reduce misunderstandings. Adapt your listening, expression and approach to professional situations to build clearer exchanges. Develop communication that supports cooperation, even when expectations or perspectives differ.
- Duration
- 2 days 14 hours
- Code
- MGMT19FR Code
Presentation
In a demanding professional environment, the quality of human interaction is a driver of performance. Yet stress, unspoken concerns and misunderstandings create tension, undermine team cohesion and reduce productivity.
This 2-day course takes an experiential approach to developing your interpersonal skills. You will move from theory, including nonviolent communication and assertiveness, to intensive practice through self-assessments, role plays and workshops on active listening and constructive feedback.
The aim is to equip you to express yourself with consideration and respect, even when you disagree. You will leave with an action plan for handling tense situations and making positive communication a driver of cooperation and workplace wellbeing.
Objectives
By the end of this course, you will be able to:
- identify verbal behaviours, including tone and word choice, and non-verbal behaviours, including posture, that build trust or mistrust;
- understand communication mechanisms, including biases, filters and judgements, and their impact on relationships;
- adopt an assertive approach, neither aggressive nor passive, to express yourself clearly and considerately while respecting your own boundaries and knowing how to say no;
- provide constructive feedback using the DESC method, factual criticism or recognition using nonviolent communication;
- practise active listening and empathy to understand the other person's actual needs beyond their words;
- prevent misunderstandings by moving from interpretations to facts and clarifying requests;
- cultivate a positive, solution-focused mindset to manage tense situations and encourage cooperation.
Program
Module 1: Developing a positive and constructive approach
- The foundations of positive, considerate communication.
- Identifying your habitual interpersonal behaviours: listening, tone, posture and reactions.
- Defining the pillars of a positive approach: trust, respect, consistency and authenticity.
- Analysing the impact of emotions and language on relationships.
- Adopting an assertive approach: speaking tactfully and respectfully.
Hands-on exercises
- Identify barriers to positive communication: judgement, interpretation and stress.
- Rephrase a confrontational message constructively.
Module 2: Communicating with impact and consideration
- Applying the principles of Nonviolent Communication (NVC).
- Using positive and constructive feedback techniques.
- Learning techniques for saying no without damaging the relationship.
- Encouraging cooperation through motivating communication.
- Understanding the importance of recognition and gratitude at work.
- Cultivating positive thinking and confidence in communication.
Role plays
- Handle a tense situation, such as criticism or disagreement, through calm communication.
Hands-on exercises
- Develop an individual action plan to reinforce your positive approach every day.
Audience
This course is intended for all professionals seeking to improve interpersonal relationships, prevent conflict and develop positive leadership, including:
- managers and team leaders seeking to strengthen team cohesion and motivation through engaging communication;
- employees in all sectors who want to improve everyday professional relationships for greater peace of mind and effectiveness;
- client-facing professionals, working with internal or external clients, who handle constant and sometimes difficult interactions with the public or colleagues.
Prerequisites
The following prerequisite applies:
- Basic requirements: openness to self-assessment and questioning your own assumptions is recommended to gain the full benefit of the practical workshops.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
Course highlights
- Experiential approach: move beyond theory through self-assessments, practical exercises and shared experiences.
- Interpersonal toolkit: leave with practical methods, including NVC, DESC and constructive feedback, and reference sheets for everyday situations.
- Real-world simulations: practise intensively through role plays and scenarios, such as saying no or managing tension, based on your professional experience.
- Personal action plan: finish the course by developing an individual action plan to embed your new positive attitudes and behaviours.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.