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Understanding and Managing a Cyber Crisis: The Fundamentals
A crisis is easier to manage when roles and scenarios have been prepared. Structure your response arrangements, clarify decisions and coordinate stakeholders. Strengthen your ability to anticipate disruption and support business continuity.
- Duration
- 2 days 14 hours
- Code
- ARI002FR Code
Presentation
In an era when cyber risk has become an existential threat, organisations face the possibility of attacks they have detected and those they have not yet discovered. This course is intended for leaders who understand that managing a cyber crisis is primarily a human, managerial and organisational challenge that extends well beyond IT.
Over 2 days, this intensive programme provides the essential organisational and strategic foundations for responding effectively to a major attack. It helps you make the right decisions with the right resources during a critical event. You will learn not only to anticipate risks, but above all to structure and lead a crisis management team involving every organisational function: leadership, core business and support.
Through concrete examples, practical exercises and a realistic simulation, you will develop a comprehensive perspective on understanding, preparing for and managing crises, then focus on the specific features of cyber crisis scenarios such as ransomware, data breaches and denial of service. The stakes are critical: maintaining service quality and business continuity.
Objectives
By the end of this crisis management course, you will be able to:
- understand the precise nature of a crisis and clearly distinguish a cyber crisis from other incidents;
- connect general crisis management challenges with the managerial and organisational specifics of cyberattacks;
- adopt an effective crisis manager's approach: define responsibilities, anticipate decisions and control communication;
- apply the keys to cyber crisis management: prepare in advance, manage the incident in real time and conduct a post-crisis review;
- experience a simulated cyber crisis through an immersive exercise that tests your reactions and reinforces crisis team responses.
Program
Module 1: anticipating risks and structuring preparation
- Crisis management fundamentals: terminology, challenges and managerial implications.
- Analysing cyber crisis risks: ransomware, data breaches, system unavailability and their business impacts.
- Understanding human and organisational factors in incident occurrence and escalation.
- Defining and establishing crisis structures: from the technical incident response team to the strategic crisis management team.
- Preparing core documentation: the Business Continuity Plan (BCP) and Crisis Management Plan (CMP).
Module 2: managing the crisis and strengthening the organisation
- Tactical cyber crisis management: detection, containment, communication and remediation.
- Decision-making under uncertainty: decision-support tools and action prioritisation matrices.
- Crisis communication: managing internal and external stakeholders, the media and regulators, and protecting reputation.
Practical exercises & conclusion
- Simulation: apply management principles in a realistic, evolving crisis scenario.
- Review quiz: validate learning through a final test.
- Conclusion: consolidate learning and develop a personal action plan.
Audience
This course is intended for professionals who have, or will have, a leadership and decision-making role during a critical information security event, including:
- Business continuity managers and crisis management leads.
- Executives and executive or management committee members who may join the crisis management team.
- Risk directors and managers responsible for complex crises, including cyber-related events.
- IT, support function and operational managers involved in crisis response and communication.
Prerequisites
This course requires the following prerequisites:
- Leadership and decision-making responsibilities: you must hold, or be preparing to hold, a crisis and cyber crisis leadership role within your organisation, such as executive committee member, crisis manager or business continuity manager.
- Managerial perspective: the ability to look beyond an attack's purely technical aspects and focus on strategic, managerial, organisational and communication issues.
- Understanding of business priorities: familiarity with your organisation's critical processes and the potential impact of unavailability, to gain the full benefit of case studies and simulations.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Practical exercises
Course highlights
- Comprehensive strategic perspective: acquire crisis management foundations before focusing on the specific characteristics of cyber risk.
- Interactive, practical approach: continuous interaction between instructor and participants, based on real examples and practical exercises.
- Realistic simulation: a complete scenario exercise and quiz reinforce learning immediately.
- Practical expertise: sessions are led by an experienced professional with first-hand crisis management experience in internal and external contexts.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.