Certification veriSM ™

veriSM ™ focuses on service management. The subject area includes service value, organisational capabilities and flexible management practices.

Use the VeriSM approach to consider how a service provider combines people, practices and technology. Study should begin with customer needs rather than prescribing the same management approach for every situation.

Preparing for this pathway starts with your professional context. A useful preparation plan connects the terminology with a realistic professional situation. Identify the decision to be made, compare the available evidence and explain the reasoning behind the action selected. Explain the result to a colleague to check that the reasoning is understandable as well as technically sound.

Use the relevant OO2 course description to check the learning objectives and expected starting level. Attendance and certification are separate: any assessment and credential requirements must be confirmed for the chosen pathway.