Certification Fundamentals Customer Engagement Apps (CRM)

Fundamentals Customer Engagement Apps (CRM) focuses on Dynamics 365 customer engagement fundamentals. The subject area includes sales, customer service and customer relationship processes.

Compare the business purposes of customer engagement applications and the data they share. Confirm the current learning and assessment options rather than assuming that this catalogue title remains an active credential.

Preparing for this pathway starts with your professional context. Role-based learning is most useful when linked to the services and decisions a professional will actually manage. Combine conceptual study with a controlled environment, and check the effects of permissions, dependencies and configuration changes.

Microsoft lists this certification as retired. The entry is retained for catalogue continuity; select a current learning pathway before planning an examination.