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CompTIA A+: IT Support Fundamentals
Your users need someone who understands their IT environment. Connect equipment, software and service operation to analyse requests more effectively. Develop a methodical approach that supports your autonomy in assistance and first-line interventions.
- Duration
- 5 days 35 hours
- Code
- C-BASE Code
- Certification
- CompTIA A+ Certification
Accredited training for the CompTIA A+ certification.
Presentation
In today's professional environment, managing IT estates is fundamental to the sustainability of modern organisations. With hybrid working increasingly widespread, businesses need technicians who can maintain digital infrastructure continuity. Deploying and maintaining these environments requires up-to-date, cross-functional technical skills.
This 5-day course explores the official CompTIA A+ V15 certification syllabus to build operational foundations. You will review hardware components, configure network equipment and explore key cloud computing architecture concepts. The course focuses primarily on operating system administration and implementing robust security protocols to protect client devices.
By the end of this intensive course, you will have a structured working methodology to run an IT technical support service independently. In practical terms, you will be able to diagnose hardware and software faults. You will also actively prepare for the official 220-1201 and 220-1202 exams (see the Certification tab for details).
Objectives
By the end of this CompTIA A+ V15 course, you will be able to:
- understand IT support and customer relationship fundamentals;
- identify computer and mobile device components and understand how they work;
- install Windows and other operating systems such as Linux and macOS, as well as Android and iOS for mobile devices;
- list computer peripheral types and understand their functions;
- optimise overall computer or mobile device performance;
- understand virtualisation and cloud computing fundamentals;
- understand IT security fundamentals;
- apply cybersecurity methods to identify and mitigate common threats to workstations, mobile devices and networks;
- understand network operation and configure networks;
- apply troubleshooting techniques using appropriate software solutions for computers and mobile devices;
- understand generative artificial intelligence fundamentals and their uses in IT support;
- take the CompTIA A+ 220-1201 and 220-1202 exams and earn certification.
Program
Module 1: Administering hardware components and mobile devices
- Motherboard architectures, processor characteristics and RAM types.
- Installing internal storage drives, expansion cards and power supplies.
- Laptop technical specifications and replacing faulty components.
- Managing, synchronising and connecting mobile and cellular devices.
Hands-on lab
- Assemble desktop computer components and configure essential BIOS or UEFI settings.
Module 2: Deploying network and cloud computing architectures
- TCP/IP networking concepts, IP addressing, DNS and DHCP services.
- Cabling characteristics and router or switch configuration for SOHO infrastructures.
- Cloud computing fundamentals, service models (IaaS, PaaS, SaaS) and deployment types.
- Wireless network connection protocols and secure access point configuration.
Hands-on lab
- Configure a business wireless router and validate workstation network connectivity.
Module 3: Installing and administering operating systems
- Microsoft Windows installation, configuration and upgrade methods.
- Using administration consoles, Task Manager and Event Viewer.
- Navigating and executing scripts through the Windows command prompt and Linux terminal.
- Fundamentals of managing macOS, ChromeOS, Android and iOS environments.
Hands-on lab
- Manage user profile privileges and automate a system task through the command line.
Module 4: Implementing security and countering cyberthreats
- Identifying social engineering techniques, malware and phishing attacks.
- Deploying endpoint protection tools, firewalls and disk encryption.
- Configuring password security policies and implementing multifactor authentication.
- Secure data destruction methods and recycling storage media.
Hands-on lab
- Deploy a local workstation security policy and eradicate a simulated virus infection.
Module 5: Applying operational procedures, AI and troubleshooting
- CompTIA's official technical incident resolution methodology.
- IT asset management, intervention documentation and helpdesk ticket tracking.
- Generative AI fundamentals and practical IT support uses, including diagnostic assistance and incident summary writing.
- Physical workplace safety, professional communication and customer support.
Hands-on lab
- Write a technical incident report using modern helpdesk tools and complete a mock assessment.
- Take mock exams to prepare for Core 1 (220-1201) and Core 2 (220-1202).
Audience
This course is designed for technical support and maintenance professionals, including:
- IT support technicians seeking official validation of their skills through an international credential;
- IT estate managers seeking to professionalise their day-to-day intervention methods;
- career changers aiming to move quickly into helpdesk and on-site support roles.
Prerequisites
The following prerequisites apply:
- Professional experience: basic experience of everyday computer and Internet use.
- Technical skills: familiarity with Windows fundamentals, including files, folders and navigation.
- English proficiency: a good understanding of written English is essential for the certification exam and official materials.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
- Mock exam
Course highlights
- Dual certification preparation: prepare simultaneously for the 2 official exams required to earn the CompTIA A+ credential.
- Practical immersion: develop technical skills through hands-on labs covering hardware and software.
- Recognised expertise: receive support from an expert certified instructor-consultant specialising in infrastructure support.
- Revision resources: leave with official mock exams and summary sheets to maximise your chances of success.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
CompTIA A+® is a registered trademark of Computing Technology Industry Association, Inc. Its mention for educational purposes does not constitute a commitment or partnership.