Getting started in e-commerce: the fundamentals
Your e-commerce project needs to connect your offer, customer experience and operations. Clarify the decisions required to build a coherent business and prepare implementation. Develop the knowledge to work with suppliers and monitor actions supporting online growth.
- Duration
- 3 days 17 hours
- Code
- MKG005FR Code
Presentation
In France and worldwide, e-commerce is expanding rapidly. The crisis changed consumption patterns, making online purchasing essential: 4 in 10 internet users increased their purchases during the previous year, bringing approximately 1.5 million customers to the sector. But how do you launch an e-commerce business successfully? Although the approach may seem simple, success is not straightforward. Competition makes fundamental skills essential.
This 3-day course teaches you to manage or develop an e-commerce website. You will discover the tools needed to establish an online shop and examine each stage and the processes to implement. You will also become familiar with core functions such as logistics, payments and stock monitoring.
Open to all with no specific requirements, this course provides the foundations for delivering an e-commerce project and the benefits of Qualiopi-certified training.
Objectives
This Getting started in e-commerce: the fundamentals course will enable you to:
- Understand e-commerce trends and available solutions.
- Use the features of your organisation's e-commerce solution.
- Understand the creation and development stages of a viable e-commerce project.
- Use appropriate techniques and tools to increase online visibility.
- Develop your e-commerce activity through social media.
Program
Module 1: understanding e-commerce and choosing a CMS
- E-commerce market trends worldwide and in France.
- Online shop solutions: PrestaShop, Magento, WooCommerce, Shopify, etc.
- Getting started with your organisation's e-commerce software: in-company training only.
Module 2: building a viable e-commerce project
- Designing your catalogue, products and services structure.
- Managing prices and promotions.
- Structuring the purchase funnel.
- Order placement and management processes.
- Payment processing.
- Customer relationship management.
- After-sales service: returns and France's Chatel Act.
Module 3: generating and increasing visibility
- Generating traffic through search engine optimisation (SEO) and advertising (SEA).
- Social media promotion and social selling.
- Email campaigns.
- Implementing marketing automation.
Audience
This course is intended for:
- Anyone planning a professional online sales website.
- Managers responsible for their organisation's e-commerce operations.
Prerequisites
This e-commerce fundamentals course has no prerequisites.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
Course highlights
Individual and group exercises, exploration of e-commerce software and project stages, experience sharing and learning materials including course notes, exercises, quizzes and answers.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
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