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ISO 21001 Foundation: Educational Organisation Management Fundamentals
Educational services need to be organised around learner and stakeholder needs. Understand ISO 21001 and connect educational organisation management principles to your organisation's circumstances. Develop a common language with specialists and reference points for contributing to a structured approach.
- Duration
- 2 days 14 hours
- Code
- ISO21001F Code
- Certification
- PECB Certified ISO 21001 Foundation Certification
Accredited training for the PECB Certified ISO 21001 Foundation certification.
Presentation
In an increasingly competitive education and professional training sector, quality extends beyond learning content. Learners and stakeholders now expect a structured, inclusive experience focused on tangible results. ISO 21001:2018 is the first international standard specifically designed to help educational organisations meet these expectations while optimising internal processes.
This 2-day course provides a comprehensive introduction to the fundamentals of an educational organisation management system (EOMS). You will discover how the standard's requirements, from social responsibility to accessibility, help structure an excellent training offering focused on learner satisfaction and continual performance improvement.
By the end of the course, you will understand the methodological framework needed to participate actively in EOMS implementation or optimisation. You will also be ready to take the exam for certification in PECB ISO 21001 Foundation, validating your ability to support quality management in an educational or training institution.
Objectives
By the end of this ISO 21001 course, you will be able to:
- Understand basic educational organisation management concepts, principles and terminology.
- Understand the structure and fundamental requirements of ISO 21001:2018.
- Identify the key components of an educational organisation management system (EOMS).
- Understand how to meet the specific needs of learners and other beneficiaries.
- Identify the steps needed to continually improve educational service delivery.
- Prepare for and pass the official PECB ISO 21001 Foundation certification exam.
Program
Please note: the course is delivered in French, but course materials and the exam are available in English only.
Module 1: Understanding educational organisation management concepts
- Quality challenges in education: definitions, management principles and social responsibility.
- ISO 21001 history, scope and high-level structure (HLS).
- EOMS benefits for learners, staff and stakeholders.
Module 2: Mastering EOMS requirements
- Analyse organisational context and identify beneficiaries' needs.
- Leadership and management commitment: educational policy and objectives.
- System planning: manage risks and opportunities within the institution.
- Required resources: competence, infrastructure and the learning environment.
Module 3: Implementing operational processes and monitoring
- Design and develop educational products and services: programmes, methods and assessments.
- Service delivery: admission, teaching and learner monitoring.
- Performance evaluation: measure beneficiary satisfaction and conduct internal audits.
- Continual improvement and handling nonconformities.
Module 4: Preparing for the PECB ISO 21001 Foundation exam
- Review the key concepts and standard requirements covered in the course.
- Overview of the official exam structure and format.
- Complete a practice quiz to validate theoretical knowledge.
- Methodological advice and tips for exam success.
Audience
This course is intended for professionals involved in educational service quality management, including:
- Academic managers, school heads and training centre managers seeking to structure processes around international best practices.
- Project team members involved in implementing or auditing an EOMS.
- Quality managers seeking to adapt ISO 9001 principles to the education sector.
- Consultants and auditors wishing to acquire or validate fundamental ISO 21001 knowledge.
- Anyone seeking a career in training or educational management.
Prerequisites
The prerequisites for this course are:
- Basic knowledge: no specific quality management experience is required, but familiarity with education or training is an advantage.
- English proficiency: working reading and comprehension skills are essential because the exam and course materials are exclusively in English.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Case study
Course highlights
- All-inclusive certification: PECB ISO 21001 Foundation examination and certificate issuance fees are fully included in the course price.
- Expert learning materials: receive a high-quality course manual with practical examples and valuable information for future projects.
- Exam success support: if you do not pass, PECB lets you retake the exam free of charge within 12 months.
- Professional recognition: obtaining this certification awards 14 continuing professional development (CPD) credits, recognising your commitment to ongoing learning.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
Training content provided in partnership with PECB