Microsoft Outlook Level 1: optimise email and calendar management

Module 1: Customising the environment and configuration

• Customising the ribbon, views and navigation pane.
• Configuring security options and privacy settings.
• Optimising performance through mailbox size management and archiving.
• Adapting the interface for visual comfort and ease of use.

Module 2: Mastering email and organisation

• Composing professional messages with attachments and Outlook items.
• Managing sending options: delivery receipts, importance and automatic replies.
• Organising the inbox through folders, categories and follow-up flags.
• Automating repetitive tasks with rules and Quick Steps.

Module 3: Managing the calendar and tasks

• Creating and customising appointments, events and recurrences.
• Organising meetings: inviting participants, booking rooms and tracking responses.
• Managing tasks: priorities, deadlines and automatic reminders.
• Managing scheduling conflicts and sharing availability.

Module 4: Using contacts and notes

• Creating, editing and organising contact records.
• Managing contact groups to simplify bulk messages.
• Using electronic notes to organise short-lived information.
• Integrating contacts into email and scheduling processes.

Hands-on exercises

• Organise a professional inbox from start to finish, including folders and sorting.
• Plan a complex meeting with resource management and attachments.
• Set up automatic rules to filter incoming emails.
• Complete a full workflow from an email to a task and then a calendar entry.