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Lead Crisis Manager: become a certified crisis manager
Crises are easier to manage when roles and scenarios have been prepared. Structure your arrangements, clarify decisions and coordinate stakeholders. Strengthen your ability to anticipate disruption and support business continuity.
- Duration
- 4.5 days 31 hours
- Code
- CLCM Code
- Certification
- PECB Certified Lead Crisis Manager Certification
Accredited training for the PECB Certified Lead Crisis Manager certification.
Presentation
Organisations can often prevent a disaster by managing situations or minor incidents appropriately. They can also limit the impact of a crisis when it cannot be avoided. This requires prevention, preparation and response processes and methods: in other words, a crisis management system.
This 4.5-day PECB Lead Crisis Manager course develops your crisis management skills. You will learn to support an organisation in planning, implementing, maintaining and monitoring its strategic capability and continually improving it. Based on ISO 22361:2022 and crisis management best practices, the course explains the key concepts and processes for establishing and effectively applying a crisis management system (CMS).
At the end of the programme, you will take the PECB Lead Crisis Manager certification exam, included in our offer. It assesses your learning, and passing enables you to apply for a PECB credential, such as PECB Certified Provisional Crisis Manager, which requires no professional experience (see the Certification tab for details).
Objectives
By the end of this Lead Crisis Manager course, you will be able to:
- Understand crisis management fundamentals and concepts in accordance with ISO 22361:2022.
- Establish, sustain and continually improve a crisis management system covering leadership, structure, culture and competence.
- Anticipate and analyse crises and prepare an organisation to limit their impact.
- Respond to crises and learn from them to strengthen organisational management capability.
- Pass the PECB Lead Crisis Manager exam and obtain one of the 4 associated certifications.
Program
Day 1: introduction to ISO 22361 and crisis management
- ISO 22361:2022 and crisis management models.
- Crisis management fundamentals.
- General crisis management methods.
- Crisis management concepts.
- Crisis communication.
Day 2: establishing the crisis management framework
- Leadership.
- Organisational structure.
- A culture of collaboration and adaptability.
- Competencies for overcoming crises.
Day 3: crisis prevention and preparedness
- Anticipating crises.
- Analysing crisis situations.
- Crisis prevention and mitigation.
- Preparing for one or more crises.
Day 4: crisis resolution and recovery
- Responding to crises.
- Recovering from a crisis.
- Continual improvement.
Day 5 (half-day): preparing for the PECB Lead Crisis Manager exam
- Reviewing key topics covered throughout the course.
- Detailed exam overview: structure, format and topics.
- Exam advice: methodology, time management and other techniques.
Audience
This course is designed for professionals directly involved in strategic or operational crisis management, including:
- Crisis management leaders and decision-makers responsible for establishing organisational crisis management capability, plans and structures.
- Crisis team leaders and members directly involved in operational crisis response.
- Professionals developing their careers who want advanced crisis management knowledge or a specialisation in this field.
- Advisers, experts and independent professionals seeking a sound understanding of ISO 22361 requirements.
Prerequisites
This PECB course requires:
- General crisis management knowledge: an understanding of the relevant concepts, framework and processes.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Case study
Course highlights
- PECB certification included: specific preparation for PECB Certified Lead Crisis Manager, with examination and certification fees included.
- Practical approach: real-world cases and scenario-based exercises connect concepts to concrete crisis management situations.
- Comprehensive materials: more than 450 pages of content, practical examples, exercises and quizzes.
- Professional development credits: participation earns 31 continuing professional development credits (CPD/CPE), helping maintain your skills and certifications.
- Exam retake: if needed, retake the exam once free of charge within 12 months of the initial date.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
Course content offered in partnership with PECB