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Speaking in Professional Settings
Your expertise deserves to be heard. Structure your message, work on your presence and adapt your delivery to your audience to present your ideas with greater impact. Build the skills to defend a proposal, capture attention and speak confidently in professional settings.
- Duration
- 3 days 21 hours
- Code
- MGMT15FR Code
Presentation
This course uses role plays and participatory learning to help participants manage difficult situations in a professional environment and move from reactive responses to constructive relationships.
Objectives
This course helps participants improve their communication skills: finding the right words to encourage dialogue and expressing themselves confidently.
Program
1- Communication in professional situations
- The basic principles of communication.
- Constraints and challenges associated with professional settings.
- Different professional communication situations.
- Modes of communication.
2- Knowing yourself to communicate better
- Self-assessment of your ability to communicate effectively.
- Trusting yourself and being assertive.
- Overcoming fears and personal barriers.
3- Identifying your audience's expectations
- Listening and paraphrasing techniques.
- Understanding the other person's frame of reference.
- Adapting to their vocabulary.
- Establishing a positive relationship with the other person.
4- Expressing yourself persuasively
- The golden rules of communication.
- Verbal and non-verbal communication.
- Knowing how to say no and raise an objection.
- Managing stress.
Audience
Anyone wishing to improve their interpersonal skills in a professional context.
Prerequisites
No prerequisites are required.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.