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Understanding Mobile Financial Services
Mobile financial services are transforming customer relationships and distribution channels. Understand their mechanisms, participants and constraints to assess the opportunities more effectively. Develop useful reference points for discussions and decisions about these services.
- Duration
- 2 days 14 hours
- Code
- MFS01FR Code
Presentation
Mobile Financial Services encompass financial and banking services accessible online from any mobile device, transforming the banking experience for users worldwide through a flexible, continuously available channel. This course provides an in-depth understanding of Mobile Financial Services and helps you make the most of them for your business projects.
Objectives
More than a decade after its emergence, Mobile Financial Services are viewed in different ways but remain poorly understood by the public and often by industry participants. Given the many opportunities they offer, it is essential to master the fundamentals of how this revolutionary service works.
- Understand the service's history and challenges.
- Master all aspects of the service to deliver a successful launch strategy.
- Enable participants to optimise performance and anticipate future opportunities.
- Share best practices for better internal and external service management in all types of organisations.
Program
- MOBILE BANKING OVERVIEW.
- History and global context.
- Definition of mobile banking.
- Different business models.
- The challenges.
- Analysis of regulations.
- THE EVOLUTION OF MOBILE BANKING.
- The rise of mobile money.
- The future of mobile money.
- The regulator's impact on the service.
- TRANSACTION MANAGEMENT INFRASTRUCTURES.
- Analysis of the main platforms.
- Costs and benefits of internal or external hosting.
- Recommended configuration.
- MOBILE BANKING SECURITY CHALLENGES.
- Compliance challenges.
- The compliance function in an electronic money institution (EME).
- Managing platform security.
- Reconciliation and daily transaction monitoring.
- Fraud management.
Audience
- Telecommunications sector: executives, managers, mobile money project teams, and marketing, sales, legal, technical, IT, finance and audit teams.
- Banking, microfinance and insurance sectors: executives, managers, marketing, sales and legal teams, and mobile banking project teams.
- Public and private sectors: executives, CEOs, finance directors, central directors and all ministries, among others.
Prerequisites
None.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.