GLPI: open-source IT asset management

General GLPI configuration

• Multi-entity management: multiple asset estates and organisational structures.
• Multiple authentication methods (local, LDAP, AD and more) and multiple servers.
• Search system.
• Database backup and restoration.
• Automatic update system.

Notification templates and events

• Email notifications for events.
• Notification system: minimum consumable stock levels, contract and licence expiry.

Customisable labels and lists

Uniqueness checks

• Managing object uniqueness criteria.

Remote control and external links

Inventories

• Network inventory: IP addresses, MAC addresses, VLANs and more.
• Printer inventory and consumable management.
• External peripheral inventory: scanners, graphics tablets and more.
• Telephone inventory.
• Software and licence inventory.

Access rights (permissions system)

• Entities.
• Profiles.
• Users.
• Groups.

Rules engines and dictionaries

Service desk and ITIL good practices

• Incident ticket management.
• Problem and service request management.
• SLAs: service level agreements.
• Categories and solutions.
• Configurable statistics: PNG or SVG charts and CSV exports.

FAQ and knowledge base

• Managing an FAQ and knowledge base system.
• Managing content by target audience.

Hardware management

• Hardware lifecycle: stock, production and removal from inventory.
• Hardware templates.
• Data import and export: XML, PDF, CSV, SLK (spreadsheet), PNG and SVG.

Financial and administrative management

• Financial and warranty information.
• Licences.
• Budgets.
• Contracts and contacts.
• Suppliers.

Ticket and technician management

• Managing ticket urgency and priorities.
• Tickets: approval, assignment, follow-up, closure and history.
• Displaying tickets by technician.
• Technician availability.
• Managing intervention schedules.

Reservation module

• Reservation management.
• Reservation interface and calendar.

Plugin overview