Training for IT Project and Service Management

IT project and service management connects the delivery of technology projects with the operation of ongoing services. Explore planning, service processes, stakeholder coordination and continuous improvement. Select training that matches your role in project delivery, service support or IT management.

Technology services need coordination throughout their lifecycle, including when projects introduce new capabilities or changes. Clear responsibilities and shared information help teams prepare the transition into operation. Service requests, incidents and improvement proposals provide feedback about actual needs. Understanding these connections supports decisions about priorities, resources and the measures used to assess the quality of a service.

Review the individual course programme to check its scope, prerequisites and relevance to your responsibilities. Choose a learning path that reflects your experience, the situations you encounter and the skills you want to develop.

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