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ITIL® 5 Foundation Bridge: upgrade your certification
Your digital services should be managed for the value they deliver to users. With ITIL® 5, identify developments in ITIL and their implications for your service management practices. Structure your upgrade to share an updated frame of reference with your teams and prepare for the next stage of your journey.
- Duration
- 1 day 7 hours
- Code
- ITIL5FBFR Code
- Certification
- ITIL™ Foundation version 5 Certification
Accredited training for the ITIL™ Foundation version 5 certification.
Presentation
Artificial intelligence and increasingly complex technology environments have changed the standards for digital service management. To keep pace with these requirements without revisiting the fundamentals, this accelerated ITIL Foundation Bridge V5 course focuses exclusively on what is new in the framework.
During this one-day programme, you will understand how ITIL incorporates AI and continuous product evolution. You will explore the new approach to value creation and updated terminology to strengthen your professional profile quickly, with a targeted, cost-effective approach.
By the end of the course, you will be actively prepared for the official ITIL Foundation Bridge (Version 5) certification examination. By completing this upgrade, you will earn your ITIL certificate and keep your expertise relevant in the international market.
Oo2 is an ATO accredited by PeopleCert, an official AXELOS® partner. This status guarantees an approved trainer and official course materials.
Objectives
By the end of this ITIL 5 course, you will be able to:
- identify the major conceptual and structural changes introduced in version 5 compared with ITIL 4;
- understand the integration of artificial intelligence and its direct impact on the lifecycle of digital products and services;
- master the new official terminology and adjustments to management practices to address the complexity of modern environments;
- deploy the new systemic approach to value co-creation to better align technology strategy with business outcomes;
- pass the official examination and achieve ITIL 5 Foundation Bridge certification.
Program
Module 1: understanding the major changes in version 5
- Key differences between ITIL 4 and the requirements of the new version.
- Revised concepts and essential terminology updates.
Module 2: integrating artificial intelligence and digital complexity
- The impact of emerging technologies on the product lifecycle.
- Managing complexity in modern digital environments.
Module 3: strengthening overall value co-creation
- The new approach to creating value for the stakeholder ecosystem.
- Strategic alignment between operational delivery and measurable outcomes.
Module 4: preparing for the ITIL 5 transition examination
- Take a mock examination and mark your own answers.
- Question-and-answer session.
- Advice on taking the official examination.
Audience
This course is intended for IT and digital professionals who already understand the framework's fundamentals, including:
- ITIL 4 Foundation certification holders seeking a focused upgrade of their skills to version 5;
- IT service managers wishing to align their operational practices with new AI standards;
- project managers and transformation leaders responsible for modern technology environments.
Prerequisites
The following prerequisite applies:
- Certification: you must hold ITIL 4 Foundation certification (official evidence will be required to validate your registration for the transition examination).
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
- Mock exam
Course highlights
- Official materials included: work with PeopleCert-accredited course materials focused on the changes in version 5.
- Official examination included: the ITIL 5 Foundation Bridge transition examination is included in the course fee (voucher provided).
- Maximum time savings: focus only on updates and AI integration, without revisiting theoretical foundations you already know.
- Learn with confidence: approach the transition test confidently through a structured learning path and targeted revision.
- Expert support: benefit from guidance from a certified, experienced trainer throughout your skills upgrade.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
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Training delivered by an accredited training organisation (ATO).