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ITIL™ V5 Product: design value-driven digital products
Focus product decisions on the value expected by your users and organisation. With ITIL V5 Product, connect needs discovery, roadmaps, design and operations to manage the entire lifecycle. Strengthen decision-making and team coordination around sustainable digital products.
- Duration
- 3 days 21 hours
- Code
- ITIL5PR Code
- Certification
- ITIL™ Product (Version 5) Certification
Accredited training for the ITIL™ Product (Version 5) certification.
Presentation
Organisations managing digital products at scale need professionals who can align product strategy, user experience and business objectives. ITIL Product version 5 validates recognised expertise in managing digital products as integrated value streams.
This 3-day course covers the entire ITIL product lifecycle: strategic discovery, user-centred design, acquisition and sourcing, development and quality engineering, transition, operation, delivery and support. Each module combines methodological guidance and case studies based on real environments.
By the end of the course, you will master end-to-end management of digital products delivering measurable value and be ready to take the official ITIL Product examination, included in our offer. It leads to ITIL Product V5 certification (see the Certification tab for details).
Oo2 is a PeopleCert-accredited ATO and official AXELOS® partner. This status guarantees an authorised trainer and official course materials.
Objectives
By the end of this ITIL Product course, you will be able to:
- Understand how digital products and services operate as a unified value-generating system;
- Align product roadmaps with organisational strategy through structured, prioritised discovery;
- Apply user-centred design principles to create scalable, resilient and sustainable products;
- Orchestrate acquisition of the resources, talent and suppliers required to build the product;
- Manage transition, operation, delivery and support of digital products in real-world conditions;
- Identify how AI, automation and operating models strengthen digital product management;
- Prepare for and pass the ITIL Product Version 5 certification examination.
Program
Module 1: define the digital product's strategic direction
- Digital product characteristics and their role in value creation as an integrated system.
- Strategic discovery, initiative prioritisation and alignment with business objectives.
- Building and communicating the product roadmap to stakeholders.
Practical exercises
- Build a product roadmap aligned with a given organisational strategy.
Module 2: design and acquire product capabilities
- User-centred design principles for scalable, resilient and sustainable products.
- Technology, talent and supplier acquisition decisions to support the product.
- Optimising product value streams to reduce waste and maximise outcomes.
Practical exercises
- Design a user journey and select an appropriate sourcing strategy.
Module 3: build and transition the product into production
- Integrating design with development, automation, testing and governance activities.
- Technical debt management and quality engineering throughout development.
- Executing structured, risk-controlled transitions with built-in observability.
Practical exercises
- Plan a product transition with operational readiness criteria and observability.
Module 4: operate, deliver and support the product
- Reliable, observable digital product operations in live environments.
- Continuous delivery and support activities to ensure user satisfaction.
- The role of AI, automation and complementary frameworks such as DevOps and PRINCE2.
Practical exercises
- Define an operations and support plan incorporating key performance indicators.
Module 5: prepare for the ITIL Product V5 examination
- Take a mock examination with self-marking.
- Question-and-answer session with the trainer.
- Advice for taking the official examination.
Audience
This course is intended for professionals designing and managing enterprise digital products, including:
- Product managers and product owners responsible for the complete digital product lifecycle;
- IT service managers involved in integrating digital products and related services;
- DevOps practitioners seeking a stronger understanding of product governance;
- Project managers developing their digital product management expertise;
- Digital transformation managers modernising product practices.
Prerequisites
This course requires the following prerequisite:
- Required certification: hold ITIL 4 Foundation certification or ITIL Foundation V5, the sole official prerequisite for all advanced ITIL modules.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
- Case study
- Mock exam
Course highlights
- Programme aligned with the official framework: content structured around the complete ITIL Product V5 lifecycle for focused preparation.
- Practical labs based on real cases: work through real business scenarios throughout the 3 days to embed each skill.
- Certification included and available in French: the examination and official materials are supplied in French at no additional cost.
- Stronger employability: gain recognised expertise directly applicable to enterprise digital product management.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
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Training delivered by an Accredited Training Organisation (ATO).