Certification ITIL™ 4

ITIL™ 4 is a framework for managing technology-enabled products and services. It provides a shared vocabulary for understanding service value, coordinating activities and improving the experience of customers and users.

Understanding the ITIL 4 pathway

Foundation introduces the service management concepts and operating model. Further learning addresses different professional responsibilities, including managing services, strategic leadership and management practices. Select a module by its purpose and check its own entry requirements.

Applying service management

Preparation is most useful when connected to a real service: identify the users, the outcomes they need and the activities that support those outcomes. Use feedback to examine where coordination, information or responsibilities need improvement.

Version and assessment check: ITIL 4 is not presented here as the latest ITIL version. PeopleCert also offers ITIL (Version 5). Before booking, confirm the intended version, available assessment and any transition or renewal arrangements. This entry retains the ITIL 4 catalogue title and does not migrate existing qualifications automatically.

Training related to ITIL™ 4