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ITIL™ V5 Service: deliver resilient digital services
Strengthen the continuity and value of the digital services your business depends on. With ITIL V5 Service, coordinate design, transition, operation and support around shared responsibilities and indicators. Give your teams a framework for managing service delivery and improvement more effectively.
- Duration
- 3 days 21 hours
- Code
- ITIL5SE Code
- Certification
- ITIL™ Service (Version 5) Certification
Accredited training for the ITIL™ Service (Version 5) certification.
Presentation
Modern digital service management requires mastery of the entire product-service lifecycle, from discovery to continuous delivery. ITIL Service Version 5 validates essential expertise for organisations engaged in digital transformation.
This 3-day course covers the complete ITIL lifecycle: discovery, design, acquisition, building, transition, operation, delivery and support of digital services. Every module combines methodological guidance with case studies drawn from real environments.
By the end of the course, you will master the delivery of resilient, high-performing digital services and be ready to take the official ITIL Service examination included in our offer. Passing leads to ITIL Service V5 certification (see the Certification tab for details).
Oo2 is a PeopleCert-accredited ATO and official AXELOS® partner. This status ensures an accredited trainer and official course materials.
Objectives
By the end of this ITIL Service course, you will be able to:
- understand key digital product and service concepts and their role in value creation;
- explain the purpose, scope and structure of the ITIL product-service lifecycle;
- describe how organisational value chain activities support the service lifecycle;
- apply lifecycle activities: discover, design, acquire, build, transition, operate, deliver and support;
- identify the roles, deliverables, success factors and indicators associated with these activities;
- explain how management practices support service lifecycle activities;
- prepare for and pass the ITIL Service Version 5 certification examination.
Program
Module 1: Understand digital product and service fundamentals
- Characteristics of digital products and services and their contribution to value creation.
- Scope and structure of the ITIL product-service lifecycle.
- Discovery and design activities within the lifecycle.
Practical exercise
- Map a digital service lifecycle using a supplied business case.
Module 2: Manage service acquisition and building
- Acquire the capabilities, technologies and suppliers needed for a service.
- Develop service designs into operational capabilities.
- Roles, success factors and indicators associated with these activities.
Practical exercise
- Build an acquisition and development plan for a specified digital service.
Module 3: Ensure service transition and operation
- Prepare and introduce services into production environments.
- Operate digital services effectively in live environments.
- Management practices supporting transition and operation.
Practical exercise
- Simulate a service transition into production and identify operational risks.
Module 4: Ensure service delivery and support
- Activities for continuously delivering digital services to users.
- Service support and continual improvement mechanisms.
- Align operating models and value streams with organisational structure.
Practical exercise
- Design a support and continual improvement plan for a digital service.
Module 5: Prepare for the ITIL Service V5 examination
- Take a practice examination with self-assessment.
- Question-and-answer session with the trainer.
- Advice for taking the official examination.
Audience
This course is intended for professionals managing and delivering organisational digital services, particularly:
- service managers leading digital service delivery and continual improvement;
- product owners and product managers involved in product-service lifecycle management;
- ITSM consultants seeking certification of their expertise in the new ITIL Version 5 framework;
- IT project managers wishing to strengthen their understanding of the digital product-service lifecycle;
- digital transformation managers modernising service practices.
Prerequisites
This course requires:
- Required certification: ITIL 4 Foundation certification or ITIL Foundation Version 5, the sole official prerequisite for all advanced ITIL modules.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
- Case study
- Mock exam
Course highlights
- Aligned with the official framework: content follows the complete ITIL Service V5 lifecycle for focused preparation.
- Practical labs using real cases: work through realistic business scenarios throughout the 3 days to consolidate every skill.
- Certification examination included and available in French: the examination and official materials are provided in French at no additional charge.
- Stronger employability: gain recognised expertise that can be applied directly to managing digital services in an organisation.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
ITIL® is a registered trademark of PeopleCert. All rights reserved.
Training delivered by an Accredited Training Organisation (ATO).