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VMware vSphere Foundation 9.x: Troubleshooting and Technical Support
A VMware incident requires structured diagnosis to guide support interventions. Use VMware vSphere to structure resources and configurations for better operational control. Strengthen your ability to prepare changes and address infrastructure challenges.
- Duration
- 5 days 35 hours
- Code
- VMW015FR Code
- Certification
- VMware Certified Professional - vSphere Foundation Support (VCP-VVF) Certification
Accredited training for the VMware Certified Professional - vSphere Foundation Support (VCP-VVF) certification.
Presentation
VMware vSphere is server virtualisation software widely used by organisations with complex information systems. It consolidates hardware resources, optimises workloads and supports high availability for critical services. To ensure service continuity across a vSphere infrastructure, organisations need IT professionals who can respond effectively when incidents occur.
This course develops advanced technical skills for troubleshooting a VMware vSphere environment. Over 5 days, you will build expertise in troubleshooting deployments, clusters, licensing, compute, storage and networking. You will also learn to diagnose incidents using VCF Operations, the central monitoring tool for vSphere Foundation infrastructure.
By the end of the program, you will be able to resolve deployment, cluster, storage and network issues, as well as incidents involving VCF Operations and VCF Operations Orchestrator. It also prepares you for the official VMware vSphere Foundation 9.0 Support exam (2V0-18.25), included in our offer (see the Certification tab for details).
Oo2 works with Fastlane, a Broadcom-authorised centre, to organise your VMware certification exams. This partnership enables you to take official Broadcom exams directly through partner Fastlane centres.
Objectives
By the end of this VMware vSphere Foundation Support course, you will be able to:
- diagnose and resolve initial VMware vSphere Foundation deployment issues;
- resolve issues when converting a vSphere environment to VMware vSphere Foundation 9.0;
- resolve issues involving VMware vSphere Foundation cluster creation, scaling and import;
- diagnose VMware vSphere Foundation licensing issues;
- resolve compute issues affecting ESX hosts, vCenter, virtual machines and cluster configurations;
- resolve storage issues, particularly with vSAN, vSAN Stretched Clusters, iSCSI, NFS and Fibre Channel;
- diagnose networking issues involving vSphere distributed and standard switches;
- use VCF Operations to diagnose incidents, generate log reports and create monitoring dashboards and alerts;
- resolve configuration and workflow execution issues in VCF Operations Orchestrator;
- prepare for and pass the VMware vSphere Foundation 9.0 Support (2V0-18.25) exam to earn certification.
Program
Module 1: Troubleshooting VMware vSphere deployment
- Troubleshooting scope and a structured troubleshooting approach.
- Diagnosing initial vSphere deployment issues.
- Resolving issues when converting a vSphere environment to vSphere 9.0.
Hands-on lab
- Diagnose and resolve a failed vSphere deployment.
Module 2: Troubleshooting clusters
- Issues when creating workload clusters.
- Issues when scaling a deployment by adding or removing clusters.
- Issues when scaling a cluster by adding or removing ESX hosts.
- Issues when importing an existing vSphere environment as a cluster.
Hands-on lab
- Resolve a cluster scaling incident involving the addition of an ESX host.
Module 3: Troubleshooting licence management
- Issues when assigning licences to infrastructure components.
- Licence entitlement issues.
- Licence expiry issues.
Hands-on lab
- Diagnose an expired licence issue and restore compliance.
Module 4: Troubleshooting compute
- ESX host issues.
- vCenter issues.
- Virtual machine issues.
- vSphere cluster configuration issues.
Hands-on lab
- Diagnose and resolve an incident affecting an ESX host and an associated virtual machine.
Module 5: Troubleshooting storage
- VMware vSAN issues.
- vSAN Stretched Cluster issues.
- Issues involving supported storage technologies: iSCSI, NFS and Fibre Channel.
Hands-on lab
- Diagnose a connectivity incident in an iSCSI storage configuration.
Module 6: Troubleshooting networking
- vSphere Distributed Switch (VDS) issues.
- vSphere Standard Switch (VSS) issues.
Hands-on lab
- Diagnose and resolve a network connectivity incident on a distributed switch.
Module 7: Troubleshooting VCF Operations
- VCF Operations configuration issues, including VCF Operations for Logs.
- Using VCF Operations to diagnose an incident.
- Using VCF Operations for Logs to analyse an incident.
- Using Observability Workbench to identify the source of an issue.
- Generating a log bundle and sending it through Log Assist.
- Creating a dashboard, report or alert to diagnose an incident.
Hands-on lab
- Generate a log bundle using Log Assist and create a monitoring alert in VCF Operations.
Module 8: Troubleshooting VCF Operations Orchestrator
- VCF Operations Orchestrator configuration issues.
- Issues when running workflows and actions in VCF Operations Orchestrator.
Hands-on lab
- Diagnose a failed workflow in VCF Operations Orchestrator.
Audience
This course is designed for:
- technical support teams responsible for diagnosing and resolving incidents in production vSphere environments;
- experienced system administrators and engineers troubleshooting vSphere infrastructures;
- certification candidates for VMware vSphere Foundation 9.0 Support (2V0-18.25).
Prerequisites
The following prerequisites apply:
- Professional experience: at least 1 year supporting or troubleshooting vSphere environments and at least 2 years of overall IT experience.
- Technical skills: in-depth understanding of vSphere environment features, components and architecture models, including VCF Operations, vCenter, ESX and vSAN.
- Language skills: ability to read and understand English, as the exam is available only in English.
The following course is recommended to develop these skills:
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
Course highlights
- Expert, certified instructor: sessions are delivered by an instructor certified in VMware solutions.
- Hands-on labs based on real scenarios: each module includes troubleshooting workshops to develop diagnostic skills directly applicable in production environments.
- Certification included: the official 2V0-18.25 exam is included in our offer at no additional cost.
- Convenient exam arrangements: the exam is organised through our partner Fastlane, a Broadcom-authorised centre.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
VMware®, vSphere®, ESX®, vCenter Server® and the other VMware product names mentioned are registered trademarks or trademarks of VMware, Inc., a subsidiary of Broadcom Inc., in the United States and/or other jurisdictions.