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Certified Data Center Facilities Operations Manager (CDFOM®)
Your data centres must meet availability, capacity and operational requirements. Connect components and organisational choices to assess risks and needs more effectively. Develop the knowledge to design, monitor or evolve facilities in line with their intended use.
- Duration
- 3 days 21 hours
- Code
- CDFOM Code
- Certification
- CDFOM® : Certified Data Center Facilities Operations Manager Certification
Accredited training for the CDFOM® : Certified Data Center Facilities Operations Manager certification.
Presentation
Managing modern data centre operations is a complex and demanding activity that is often overlooked. Rigorous facilities management is nevertheless crucial. Even a data centre designed to meet the strictest redundancy standards under ANSI/TIA-942 can suffer frequent unplanned downtime because of inadequate planning, operations, maintenance and management processes.
Our 3-day CDFOM® course gives data centre managers and other professionals the knowledge to oversee data centre operations, from initial planning to ongoing monitoring and reporting.
The course simplifies the complex tasks involved in managing a critical, high-availability data centre by turning them into manageable, systematic processes. Alongside international standards, the programme covers best practices developed by experienced professionals worldwide.
By the end, you will also be ready to take the Certified Data Center Facilities Operations Manager exam, delivered online by our partner EPI, to earn CDFOM® certification.
Objectives
By the end of the Certified Data Center Facilities Operations Manager course, you will be able to:
- conduct a needs analysis, translating business requirements into data centre services;
- establish and manage a data centre operations team;
- implement and oversee safety and security practices;
- define an appropriate maintenance programme for the data centre and its equipment;
- select appropriate policies and procedures;
- monitor data centre availability, capacity and capability;
- manage and complete basic projects;
- establish and implement a sustainability programme;
- select an appropriate backup site to support organisational resilience;
- identify and address risks;
- manage and support the document lifecycle;
- prepare and propose a basic financial forecast;
- select and manage suppliers and assess their performance;
- manage data centre assets;
- take the CDFOM® exam and earn the Certified Data Center Facilities Operations Manager professional credential.
Program
1. Establish service level management
- What is service level management?
- Needs analysis.
- Capacity assessment.
- The service portfolio.
- The service catalogue.
- Service level agreements (SLAs).
- Measuring availability.
- SLA data points.
- Service reports.
- The complaints procedure.
- Customer satisfaction.
- The service improvement process (SIP).
- Service level agreement content.
- Data centre organisation.
2. Address operational issues
- The organisational chart.
- Roles and responsibilities.
- The skills matrix.
- Emergency roles.
- Team management.
- Performance management.
- Career planning.
- Training and assessment.
- Job rotation.
- Succession planning.
- Disciplinary programmes.
- Managing safety and legal requirements.
3. Establish safety policies and understand regulations
- Occupational health and safety.
- Safety awareness training.
- Permits to work (PTW).
- Lockout and tagout.
- Personal protective equipment (PPE).
- Equipment inspection and marking.
- Incident preparedness and response.
- Reporting safety issues.
- Internal and external audits.
- Physical security management.
4. Establish security policies and procedures
- Standards and guidelines.
- Security personnel.
- Staff security awareness.
- Security incident management.
- The disciplinary programme.
- Internal and external audits.
- Facilities management.
5. Establish maintenance policies and procedures
- Different maintenance programmes.
- Outsourcing maintenance activities.
- Maintenance contract options.
- Service assurance.
- The maintenance schedule.
- Service situations.
- Spare parts management.
- Pollution control.
- Data centre operations.
6. Establish policies and procedures for data centre operations
- Service operations and daily operations.
- Monitoring, reporting and follow-up.
7. Understand monitoring requirements
- Escalation procedures.
- Writing monitoring reports.
- Trend analysis.
- Feedback.
8. Establish project management
- What is project management?
- Project organisation.
- The project manager.
- Project phases.
9. Ensure environmental sustainability
- The importance of sustainability.
- Sustainability policies.
- Environmental management.
- Energy efficiency indicators.
- Waste management.
- Water management.
- Managing ICT use.
- Environmental performance measures.
- The renewable energy factor (REF).
- Organisational resilience.
10. Establish a business continuity plan
- Data centre facility options.
- Business impact analysis.
- The type of structure.
- Human resources.
- Facilities, equipment and consumables.
- Governance, risk and compliance.
11. Define management commitment
- Coordination, collaboration and integration.
- Compliance.
- Risk management.
- Document management.
- Financial management.
- Supplier management.
- Asset management.
Audience
This course is intended for:
- data centre professionals directly or indirectly involved in maintenance or design, including project managers, facilities managers, systems engineers, technicians, data centre management advisers and service providers;
- anyone in a data centre operations management role or seeking to take on this responsibility.
Prerequisites
The CDFOM® course has no mandatory prerequisites. However, experience in data centre operations is recommended. You also need to read and understand English or another foreign language to take the exam.
For those without previous experience, the following courses are strongly recommended:
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Quiz / multiple-choice questions
Course highlights
An EPI-certified trainer, question-and-answer sessions and the CDFOM® exam included in our offer.
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.
