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VeriSM Foundation certification
Manage digital services in terms of the value they deliver to users. Use VeriSM to connect service management practices with user expectations and clarify responsibilities, interactions and opportunities for improvement. Build a common language between IT and business teams.
- Duration
- 3 days 21 hours
- Code
- VER01FR Code
- Certification
- veriSM ™ Certification
Accredited training for the veriSM ™ certification.
Presentation
VeriSM™ offers a new perspective on organisational service management, using innovative technologies and a flexible organisational model to strengthen service quality at every level and create value. This course covers VeriSM's capabilities and a new approach to service management. It also prepares you for VeriSM Foundation certification to validate your professional skills.
Objectives
This course teaches you to use VeriSM's capabilities to establish effective service management at organisational level. The aim is to make the most of VeriSM™'s technological support to improve service quality. Whatever your organisation's size or type, you will learn to use the best practices supported by VeriSM™ to deliver products or services that meet customer expectations and create value. The course also prepares you for the VeriSM™ Foundation certification exam, which validates your ability to optimise organisational service management.
By the end of the course, you will be able to:
- understand how VeriSM™ works;
- understand the challenges of flexible, tailored service management at organisational level;
- use VeriSM's digital capabilities and service management to create value;
- master the 4 service lifecycle elements: define, produce, provide and support;
- master the exam content needed to achieve certification.
Program
Module 1: Organising services
This first module introduces service management challenges and the organisational approach.
- Defining an organisation's key elements.
- Optimising interactions within an organisation.
- Understanding organisational governance.
- Understanding digital transformation.
- Understanding technology's impact on service management.
Module 2: Service culture
This module explores expectations and strategies surrounding service.
- Defining service culture.
- Understanding the elements of service culture.
Module 3: People and organisational structure
This module focuses on individuals' roles in organisational operations and service management.
- Leadership and management roles.
- The skills of a service management professional.
- Teamwork.
- Effective communication.
Module 4: The VeriSM model
This module explores the practices and methods provided by VeriSM.
- Understanding how VeriSM works.
- Understanding VeriSM's contribution to service management.
- The VeriSM model: define, produce, provide and support.
- Adapting the VeriSM model to the organisation.
Module 5: Progressive management
This module explains how to adopt progressive management practices.
- The keys to progressive management.
- Using Agile, DevOps, SIAM and Lean.
Module 6: Innovative technologies
This module explores the contribution of technology and digital tools to service management.
- Understanding technology's evolving role in service.
- The benefits of cloud computing, virtualisation and automation.
Module 7: Implementing VeriSM
This module explains how to introduce VeriSM within an organisation step by step.
- The steps involved in implementing VeriSM management.
- Reactive and proactive operations.
Audience
This course is for all professionals involved in service management, whether in development, operations, promotion or delivery. It is particularly relevant to:
IT professionals.
Production managers.
Managers or consultants involved in service processes.
Prerequisites
Basic knowledge of service management is required.
Teaching and assessment methods
- Initial skills assessment
- Training materials provided to participants
- Continuous assessment throughout the course
- End-of-course feedback questionnaire
- Combination of theory and practical application
- Attendance records
- Post-course follow-up evaluation
- Practical exercises
Dates and sessions
Choose the date and delivery format that suit you.
No upcoming sessions are currently available.